A couple of high-profile bloggers are talking today about customer support in the cable and telecom industries. Marguerite Reardon over at CNET has a long post up on what the cable and telco giants are doing to improve customer service, while Karl Bode over at Broadband Reports argues that many of the changes are more [...]
Filed under: Cable, CE, DVR, Networks, Telecom, Video | 2 Comments »
